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LilyBee & Co, LLC

At LilyBee & Co, LLC, we take pride in creating thoughtful, high-quality items. Please review our return policy carefully before making a purchase.

Custom & Personalized Items

Due to the nature of custom and personalized products, all custom orders are final sale and not eligible for return or refund, unless the item arrives damaged or defective.

Non-Personalized Items

For non-custom items, we accept returns under the following conditions:

  • Return request must be made within [7] days of delivery
  • Items must be unused, unworn, and in original condition
  • Buyer is responsible for return shipping costs
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us within 72 hours of delivery
  • Include clear photos of the item and packaging
  • We will offer a replacement or refund at our discretion

Refund Processing

  • Approved refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider

Order Issues

We are not responsible for:

  • Incorrect shipping information provided by the customer
  • Delays caused by shipping carriers
  • Normal wear and tear
  • Slight variations in color or appearance due to screen settings or handmade nature

Contact Us

For any return or order questions, please contact:
📧 [lilybeeandcompany@gmail.com].